Shipments and returns

The orders are delivered at the delivery address that was specified by the Customer during the ordering process and according to the conditions described therein. reserves the right to split up the order into one or more deliveries depending on the availability of the products. Each delivery will be announced in an email, in which the Customer is asked to consult his/her invoice on the website of If no one can accept delivery of the package when it is offered, the carrier will leave a message in the mailbox stating the name and contact details of the carrier. The Customer must then contact the carrier to check where and when the Customer can pick up the package. ensures that the order is processed in the shortest possible time. Under no circumstance can be held responsible for any delay in the delivery of products or services, nor for the damage that could result from it. commits itself to deliver the order no later than 30 days after the order date. The monitoring system used by the carrier serves as proof of the effective delivery of the order (and of its proper reception by the Customer), unless the Customer proves otherwise. In the event that a Customer proves that an order was not delivered within 30 days after the order date, the Customer can cancel the order without any damages, provided that he/she informs by registered mail, with proof of receipt, sent to the address listed in Article 3 of these General Terms and Conditions, that he/she wishes to cancel his/her order. If a product is not delivered at the delivery address within 30 days after the order date, it is the responsibility of the Customer to contact within 7 working days of receipt of delivery. Contact must be made via the section "Contact" on the website of Once the period of 7 days has passed, complaints and returns will no longer be admissible.